ALTHOUGH Africa’s online retail sector presents an exciting opportunity for retailers to grow their businesses by connecting with new customers, however to achieve the $50 billion industry by 2018, strong consumer experience is needed.
According to Jumia, Africa’s online retailer, the e-commerce sector must focus on delivering a stronger consumer experience if it is to reach its full potential of developing into a $50 billion industry by 2018.
The true potential of the online retail environment remains largely untapped in Africa, especially considering that seven of the 10 fastest growing internet populations in the world are in Africa.
Jumia has joined forces with technology company, Mastercard to drive cash out of the online retail sector and provide a more secure and convenient way for consumers to shop online. Many online purchases are still being paid for with cash at point of delivery.
According to Jeremy Hodara, Co-Founder and Co-CEO of Jumia, developing stronger and streamlined online retail platforms and offerings is necessary to unlock the full potential of e-commerce on the continent.
“Optimising the overall customer experience by guaranteeing safer and simpler payments means opening the online retail environment to greater numbers of African citizens,” said.
Cash is still widely used by consumers and e-retailers. On Jumia for instance, between 65 and 95 percent of all orders are paid using cash on delivery, a percentage that varies according to the countries in which the e-retailer operates.
This clearly confirms the widespread use of cash presents an opportunity to introduce digital payment solutions that meet the needs of both the consumer and the e-retailer.
Additionally, consumers are still hesitant about paying for items online which contributes to the drop off at check-out and abandoned online shopping carts.
“Studies by GSMA indicate that mobile has taken over as the platform of choice for creating, distributing and consuming innovative digital solutions and services in Africa,” said, Daniel Monehin, Division President for Sub-Saharan Africa at Mastercard adding that mobile is an obvious way to boost the growth of the e-commerce sector and deliver a more user friendly experience.
Monehin observed that in Africa, mobile banking has seen more growth than traditional banking, enabling previously unbanked consumers to transact in ways never seen before stressing that the continent’s consumer is more connected and willing to try new technology solutions, and with mobile penetration currently at over 85 percent and nearly half a billion Africans subscribing to mobile services, it is clear that this platform must be taken seriously by retailers and governments alike.
He expressed optimism that mobile services in e-commerce have the power to remove the need for merchants and consumers to physically transact, opening the door for better and easier ways to connect digitally noting that this removes the need for physical retail outlets.
He also said that what this will mean is that cash must be removed from the online sector and replaced with quick and easy solutions using the latest technology.
He disclosed that MasterCard is committed to developing the online retail sector, saying that besides connecting more Africans’, the online sector is also able to provide entrepreneurs with viable business opportunities helping to develop new job opportunities.
Isaiah Erhiawarien
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