LATEST report from the Bureau of Public Service Reforms (BPSR) has rated the Nigerian Communications Commission (NCC) high on institutional work processes in the country.
The report, which rated the NCC high on strong business organisational structure, policies and practices that facilitate effective and efficient service delivery was disclosed by the Director General of BPSR, Dr. Joe Abah to the Executive Vice Chairman (EVC) of the NCC, Prof. Umar Garba Danbatta, at the NCC Headquarters in Abuja, while presenting a plaque of honour to the Commission.
In arriving at this conclusion the BPSR boss also listed accountabilities and responsibilities for set Standardised Operating Procedure (SOP) manuals of the Commission’s 19 departments.
Accurate measurement of Responsibilities and Performance assigned to staff were the parameters for the evaluation of the Commission.
In terms of governance, the Bureau said “NCC strategic objectives are prioritised for potential impact using standardised principles including the balanced score card”.
The Bureau said the NCC’s vision, strategy and impacts complement other sectors organisational direction, adding that Staff can articulate what the Commission wants to achieve, its role and purpose.
It said that strategy is considered by the management team regularly throughout the year and that the NCC has a sense of where it is going and how it should get there.
The Bureau also rated NCC high in procurement processes saying the Commission “has adequate systems, processes and experienced personnel responsible for executing its procurement activities in line with extant provisions of the Public Procurement Act”.
The Bureau while commending the establishment of NCC central store at Mbora, Abuja where all procurement records are archived electronically from loss said: “the NCC demonstrates that formal performance management processes are clearly understood, constantly applied and seen by all staff to be a valuable activity, that individual performance targets are clearly assigned with the team, business unit and overall organizational performance targets”.
The report which was presented to Danbatta by Abah took 15 months to go through evaluation during which period the BPSR team had a meeting with the Human Capital Department (HCD) team of NCC.
Based on the approval of the EVC, the evaluation of the work processes took place thereafter whereby top management, senior and junior management staff were nominated to assess the work processes of the Commission under nine main areas covering 117 questions supervised by officials of BPSR.
In his remark, Danbatta said as someone from the academia, he is very conversant with empirical analysis and criticisms and welcomed the Bureau’s report.
He thanked the Director General for this rare show of professionalism by making the presentation himself stressing that the conclusion by BPSR has further justified NCC’s position as a foremost regulator in Africa whose robust regulatory activities are based on international best practices.
He promised that the Commission will leave no stone unturned to ensure that Quality of Service improves noting that the Key Performance Indicators (KPIs) that define Quality of Service have been put in place for Mobile Network Operators (MNOs) assessment. The result of the assessment in the 1st quarter of 2017 has shown improvement in Quality of Service.
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