INFORMATION Technology company in Africa, iSON Technologies has commissioned a state-of-the art Network Operations Center (NOC) at its Africa headquarters in Nairobi, Kenya.
AVAYA Platinum Partner for pan- Africa, iSON Technologies’ NOC provides 24×7 support for customers in order to remotely monitor and manage Avaya Call Center Technology Platform spread across different geographies in the African Continent.
The upgraded Call Center Technology NOC is built to provide end-to-end support for Avaya Service Management and fulfillment.
“Kenya’s large ICT talent pool and growing economy makes it the ideal place to base our Global Network Operations Center to serve iSON’s customers”, iSON Technologies COO Rahul Srivastava said in a statement.
“iSON’s enhanced state‐of‐the‐art NOC is managed by exceptional Network Technicians,” said Mr. Saurabh Jain, Vice President, “The facility allows the team to continue offering the best support for our customers, including round the clock service reporting, monitoring and award‐winning customer service.”
The Global Network Operations Center in Kenya provides services that help operators in 17 countries around the world. The NOC will operate for multiple networks across various geographies from one central location- Kenya.
The Enhanced NOC is part of iSON’s robust offerings for Avaya Call Center Technology Managed Services that include Service Management, Asset Management, Application Management, Network & Security Management, Engineering Support and Project Management. In the current scenario, Managed Services are highly cost‐effective model and help enterprise to run more efficiently.
By Maureen Akello, East Africa
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