NCC Orders Mobile Network Operators to Stop Billing Telecoms Consumers for USSD Financial Services

Dr. Pantami and Prof. Danbatta

The Nigerian Communications Commission (NCC) has ordered mobile network operators to stop all forms of end-user’s billings whereby telecoms consumers are billed for using Unstructured Supplementary Service Data (USSD) for financial transaction.

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The Commission in a directive issued today by the Director, Public Affairs, Dr. Ikechukwu Adinde said: “Mobile Network Operators must not charge the consumers directly for the use of USSD channels for financial services in the form of end-user-billing”.

According to him, the transaction should be between the MNOs and the entity to which the service is provided (i.e. Banks and Financial Institutions).

The directive, which the NCC said is in the interest of the consumers and support of a robust telecommunications sector is a reversal of an earlier decision of the Commission on Unstructured Supplementary Service Data (USSD) pricing published on the 23rd of July, 2019.

The NCC stated that the amendment was necessitated following a protracted dispute between Mobile Network Operators and Financial Institutions on the applicable charges for USSD services and the method of billing.

This is coming on the heels of a recent directive by the Minister of Communications and Digital Economy, Dr. Isa Pantami, regarding a review of the USSD pricing by all parties involved, following a presentation made by the Commission on the billing structure, determination of USSD pricing, current status and the way forward.

The Minister had said that he took the decision to suspend the commencement of end-user billing (where the consumers are charged directly from their airtime balance for use of USSD channels as opposed to corporate billing where the banks paid the MNOs for the use of USSD service) because he was “genuinely besieged with a barrage of complaints at the attempted commencement of end-user billing by service providers.”

Pantami also clarified that “USSD is a service to banks and not to the Telecom Consumers, and as such, banks should see themselves as corporate customers of telecom operators with a duty to pay for using the telecom network and infrastructure, including USSD channels extended to them for service delivery to their customers.”

According to him, “Mobile Network Operators (MNOs) have no direct relationship to bank customers, and cannot, therefore, charge directly for usage of USSD channel.”

The USSD channel has evolved over time from a telco-exclusive channel used for only telco services such as balance inquiry and recharges to a channel for the deployment of a broad spectrum of services, including financial, insurance, agricultural, government services and more.

The Executive Vice Chairman of the NCC, Prof. Umar Garba Danbatta, in the interest of the consumers and other stakeholders, has also removed the Price Floor and the Cap to allow the Mobile Network Operators and the banks negotiate rates that will be mutually beneficial to all parties concerned.

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