By Telecoms consumers in Nigeria are currently having difficulties accessing SIM-related services across all mobile networks in Nigeria.
A statement from the Association of Licensed Telecommunications Operators of Nigeria (ALTON), the umbrella body of the Mobile Network Operators (MNO) in the country said that the temporary disruption caused a recent directive from the National Identity Management Commission (NIMC), mandating our Mobile Network Operators (MNOs) members to transition to a new identity verification platform.
“The migration process, which directly impacts real-time identity verification required for SIM registration, SIM replacement, Mobile Number Portability (MNP), and other related services, has introduced unforeseen technical challenges that are currently affecting service availability nationwide”, ALTON said.
The statement however noted that the new platform is intended to enhance the integrity and efficiency of identity management in Nigeria, stressing that “unfortunately, the transition has temporarily impacted the ability of MNOs to deliver seamless SIM-related services.”
ALTON regretted that MNOs will not be able to support SIM Swap, SIM replacement, activation of new subscribers and other SIM-related services.
The Group, however noted that ALTON and its member companies remain fully committed to regulatory compliance and are working closely with the Nigerian Communications Commission (NCC), NIMC, and other relevant authorities to resolve the integration issues as quickly as possible.
While pleading to consumers to show understanding, ALTON said, “the inconvenience this may cause to millions of subscribers who depend on these services for communication, business, and daily activities. We sincerely apologize for the disruption and kindly advise subscribers to postpone visits to service centers for SIM-related transactions until further notice.”
It added: “ALTON will continue to provide timely updates as the situation evolves and remains committed to ensuring the delivery of secure, reliable, and high-quality telecommunications services to all Nigerians.”
