CCAAS Platform Subscriptions to Generate $18bn Revenue By 2028, as Providers Plan Reducing Data Siloes
Experts in telecommunications market, has found CCaaS (Contact Centre-as-a-Service) subscription services will generate over $18 billion in revenue by 2028; from $7.5 billion this year. The report from Juniper Research predicted growing support for inbound communication channels, such as RCS and OTT messaging apps, will drive adoption of CCaaS subscription services, and thus subscription revenue. […]
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