By Valued Customers,
The World Health Organization (WHO) has declared the coronavirus (COVID-19) as a global pandemic, following the
unprecedented spread across the world and very sad deaths occasioned by the virus. Our most sincere thoughts and prayers are with all families who have lost loved ones as we wish those infected speedy recovery.
At Ecobank, we are closely monitoring the situation and are committed to ensuring the safety of our customers and
employees. A number of the countries in which we operate have recorded cases of coronavirus and we are following
guidance from the respective governments, national health agencies and the WHO in order to control the spread
of COVID-19.
I will like to share with you what we are doing. The Preventive Measures That We Are Taking
We are committed to keeping our facilities and business offices safe and have taken these actions:
Our Business & Employees
– Suspended all non-essential business travel and postponed and/or canceled physical meetings.
– Meetings are now held in virtual/digital format made possible by the investments we made in our digital
transformation journey.
– Evoking/testing our business continuity plan in the event that there is any lock down in any of our countries, so that we can continue to serve you.
– Emphasizing strong hygiene habits by frequent washing of hands with soap and water for at least 20 seconds each time or use of alcohol based hand sanitizers.
– Employees are mandated to stay at home when they are, or feel unwell and self-isolate/quarantine for 14 days if they have been to a country with high confirmed cases.
At Ecobank Premises, Branches & ATMs
– Temperature checks are done at all entry points to screen for anyone, employees, customers and visitors with heightened temperature to prevent entry and to seek medical attention.– Alcohol based hand sanitizers are at all our locations and ATMs for compulsory use by employees, customers and all visitors.
– Crowd control and social distancing within our various premises.
– Tellers and front office employees attending to customers wear face masks with gloves and respect a minimum distance of 1 metre.
– Heightened use of disinfectants to regularly clean ATMs wherever they may be, as well as doors, table tops and
other surfaces.
Operating Your Account or Carrying Out Transactions
If you do not wish to, you do not have to visit any of our branches to carry out transactions:
– Use our digital platforms:
Ecobank Mobile App
Ecobank Online
Ecobank OMNI
Ecobank Omni Lite
