THE present quality of service enjoyed by subscribers of PayTV Company, MultiChoice Nigeria is expected to improve soon as the company has assured subscribers on its DSTV platform of better quality of service.
The company promised all subscribers ultimate satisfaction of its are products and services saying that they are the core value of their business.
While responding to his subscribers Customer Forum for its DStv subscribers in the Agege/Ogba area of Lagos, Public Relations Manager of DStv, Caroline Oghuma said the company is aware of some of the challenges that are going through noting that it is actively working to ensure that subscribers get improved experience with the brand.
The Forum, which in attendance DStv subscribers, DStv dealers, sales agents and representatives of MultiChoice was an opportunity for them to bare their mind the challenges they encounter on the DStv platform, as well as give feedback on what they want to see more of.
Oghuma said: “We listen to our customers to understand their changing lives, the pressures they face and what matters most to them. We are committed to using these insights to provide better quality of service.”
While highlighting the recent initiatives the company had put in place in response to subscribers’ previous complaints, she disclosed that last year MultiChoice Nigeria introduced the option of account suspension, and that now it’s possible for subscribers to put on hold their DStv subscription from seven to fourteen days twice yearly.
“We also extended our call centre hours to accommodate more queries. In addition, we standardized installation fees and introduced a six-month warranty on installations done by our accredited technicians”, she said.
Subscribers also had some positive feedback to give the members of the pay TV Company represented. They commended DStv for investing positively into the lives of Nigerians through its content. They also acknowledged the company’s resolve not to increase subscription prices last year amidst the ailing economy.
The DStv Customer Forum is a regular interactive session by MultiChoice Nigeria that provides the opportunity for subscribers and representatives of the organisation to have face-to-face dialogues to gain better understanding of customer issues and provide solutions to them.