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POOR QoS: Planned Acquisition of 9Mobile Stalling Network Expansion Investment, Says NATCOMS

POOR QoS: Planned Acquisition of 9Mobile Stalling Network Expansion Investment, Says NATCOMS

The poor network failure experienced by subscribers of mobile network operator, 9Mobile has been linked to the news making the rounds about the acquisition of the fourth mobile network operator.

Subscribers of 9mobile recently took to the company’s X (formerly Twitter) page with complaints over its poor network services in parts of the country.

A News Agency of Nigeria (NAN) reports indicated that the telco’s X page revealed bitter complaints by subscribers in different states of the country of the deplorable condition of its network services.

And wondering why the company has refused to make investment on improving its network just like other operator, Mr Deolu Ogunbanjo, President, National Association of Telecoms Subscribers (NATCOMS), attributed it to a planned acquisition of 9Mobile by another investor.

He said that the company is no longer investing into network upgrade, saying, “I believe the telco has stopped putting efforts into expansion and investing in infrastructure because it would soon be acquired, hence the reason for its poor network services.”

He noted that subscribers’ complaints on poor quality of services by the telco has been on the increasing couple with a decreasing network performance report as indicated by statistics obtained from the Nigerian Communications Commission (NCC).

According to the NCC, 9mobile suffered more customer losses in November 2023 as 1,646 of its customers moved to other networks while a total of 2,433 mobile subscribers ported out of their network in November.

Out of these, 1,646, representing 68 per cent, left 9mobile to other networks. Other operators also recorded outgoing porting, but the numbers were insignificant compared with 9mobile.

9mobile, which lost a significant number of customers to other networks, also recorded the least incoming porting as only 84 subscribers moved to the network in the month under review.

Subscribers’ Angry Reaction:

Mr Johnson James (@DonJoshnson0), a subscriber, said: “Because of you guys my subscription have expired, I don’t have network on my phone since last week this frustration is too much I may be leaving this line very soon.

King Wisdom David (@ I am KWD), who also complained on the telco’s X page said : “I can’t verify my WhatsApp due to no network for more than one month now, this is really bad and heart breaking.

On his part, Ubong-Abasi Maurice (@MORISOFLIFE), another subscriber, said it was hard to contact 9mobile’s customer service, adding that their Whatsapp channel was also not working.

“I am sad and regret the day I ever bought 9mobile. Please fix your line,” he said.

Nafi’u Abdul (@froshgreg) said: “What is happening to your network, it has been five days now, I can’t receive or make call. I can’t even use my own data.

Similarly, Anita Biddel (@AnitaBiddel) also said: “No network for almost a week now.

“I can’t receive or make calls, plus my data should have probably expired now.

“How would you guys compensate us for this, because for many of us, this might be our work lines,” she said.

Also complaining, Ibraheem (@Ajibsonn1) said that the network had been shabby for the past three days in Kano metropolis.

“This is bad, you need to fix your line,” Ibraheem said.

Another subscriber, Abdulgafar Khalid (@abdulgafarkhal6) said: “Honestly speaking, I regret using your network.

“It has been more than three weeks since when I last saw network on my line here in Bauchi State.

“I can’t remember when last I had network in my line for 24 hours, but I think it’s now time to part ways,” he said.

However, 9mobile on its X page had apologised for the inconveniences caused by poor network services to each subscriber that complained

NAN reports that efforts to reach the telco to get a reaction failed to yield result.



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